So over the course of about two weeks, a Canadian folk singer has brought United Airlines to its knees with over 3 million views (and growing) of this viral video: There’s been lots of talk online and in the MSM…
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Chris Houchens
Marketing Speaker + Marketing Author
Blog Archives
my God, they’re throwing guitars out there
Tagged with: canadians, customer service, sons of maxwell, united airlines, united breaks guitars, user generated content, viral, youtube
Posted in marketing, online
Posted in marketing, online
Smack them hard on the bottom
Companies haven’t figured out the whole user-created paradigm yet. They know it’s hot and they want to get in on it, but when they try it’s as awkward as someone’s mother trying to hang with her kids’ friends. Take this…
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Prediction
Prediction: Time Magazine’s announcement of “You” as Person of the Year will be greeted this week in 2 ways… 1) Here in the blogosphere, on You Tube, in WikiPedia, etc…there will be great fanfare that social media has hit the…
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Names
I just wrapped up 2 exciting action-packed days of analyzing data from a survey. Between walking around bleary-eyed with Excel speadsheets imprinted on my retinas, I noticed something. The concept of the survey was for people to answer (open-response) what…
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