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Tag Archives: management
double half caff
Earlier this week, Advertising Age quoted me in an article on some comments I made about Starbucks shutting down over 7,000 locations one night in late February for a barista boot camp.It’s now old news, but let me clarify and … Continue reading
Posted in branding, marketing
Tagged customer service, management, public relations, publicity, starbucks
1 Comment
charity case
Two conflicting thoughts in my head about this story. 1) Wow. What a great business.We should all strive to create products that customers crave. Products that customers are willing to become involved in (emotionally and financially). We should be developing … Continue reading
pigskin branding
The Miami Dolphins have had one of the worst seasons ever. They finished with only 1 win and 15 losses which ties the NFL record for most losses in a season. Obviously, most Dolphins fans and citizens of South Florida … Continue reading
on the front lines
Interesting article in this month’s issue of Fast Company. Alex Frankel is the author of the soon to be released book — “Punching In: The Unauthorized Adventures of a Front-Line Employee“. His two years of research for the book involved … Continue reading
Posted in marketing
Tagged business books, customer service, fast company, management, sales
Comments Off
shirtless drill
I have never stepped inside an Abercrombie and Fitch store. Sadly, I’m too old to pull it off. They’ve built a brand around a certain look. Their marketing reflects the shirtless chiseled male — a.k.a. the “Abercrombie look” (which sadly, … Continue reading
Posted in branding, marketing
Tagged Abercrombie and Fitch, management, public relations, publicity
2 Comments

