Tag Archives: long tail

is he dead or did he invent the turducken?

Posted on March 26, 2008 by Chris Houchens

It was just the other day I was having a conversation with someone about Paul Prudhomme. I don’t remember the specifics of the conversation (or even who I was having it with), but at one point the question came up … Continue reading →

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customer misservice

Posted on February 27, 2008 by Chris Houchens

After years of building customer service infrastructure (like outsourced support numbers, online service chats with robots, on-hold purgatory, etc) that distances a company from their biggest asset (their customers), the customers are now catching up and biting back with their … Continue reading →

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Reality Check

Posted on July 24, 2007 by Chris Houchens

Recently, I spoke to a group of late teens/early 20-somethings about online media. These students were in an honors class in one of the top journalism schools in the country. They were all on Facebook heavily About half were on … Continue reading →

Posted in marketing, online | Tagged , , , , , | 2 Comments

Don’t trust bloggers

Posted on February 20, 2007 by Chris Houchens

So…today I’m in a meeting discussing an online venture and the topic turns to blogging. Of course, I say that it would be a great addition to an online portfolio. But one of the meeting’s participants was completely turned off … Continue reading →

Posted in media, online | Tagged , , , , | 2 Comments

Habenero Ice Cream

Posted on February 12, 2007 by Chris Houchens

I love it when I’m right. I predicted a few months ago that the C-level masses were going to take the concept of The Long Tail and corrupt it. And today, I received an email newsletter from the CEO of … Continue reading →

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