Blogger outreach in PR is like working with gasoline. Work with it correctly and it makes the vehicle go. Do it incorrectly and it blows up with disastrous consequences.
I am amazed at the number of PR firms who have an astounding lack of understanding at not only the basics of public relations, but also the basics of civility and common sense.
Until yesterday, one of the best recent examples of this phenomenon was ConAgra’s PR firm tricking bloggers about Marie Callender food, but some email exchanges yesterday provide us with a classic textbook debacle.
Instead of a recap, I’ll just let you read the story of how a few employees at BrandLink Communications have nearly destroyed their business with a bad pitch to the Bloggess. (warning: profanity-laden)
Their first basic mistake was relevance. While the point of PR is to get mentioned in as many forms of media as possible, too many firms just blast their entire contact list with every pitch. Look at the placement (whether it’s a blogger or traditional print/broadcast outlet) and see if what you’re pitching is similar to the type of content and audience they have.
For some reason, I keep getting emails from a PR firm who wants me to write about MRI machines here on the Shotgun Marketing Blog. They have not researched. Shoddy research doesn’t count either. I get a few pitches a week wanting me to write about guns and/or ammunition.
Another tenet of sending out good pitches is basic proofreading. If you look at the quotes from BrandLink Comm’s original pitch, it’s rampant with spelling and grammar errors. There’s now an entire generation of young professionals who are now sending out professional emails with the laissez-faire style of online communication and texting. It might work with some bloggers, but you’re going to immediately be deleted by the traditional editor who has an AP Stylebook sitting next to the Bible.
While BrandLink Comm had a bad pitch to start with (as The Bloggess tried to tell them with the Wil Wheaton link), this issue was compounded by arrogance, hubris, and rudeness. In PR, you’re basically going with hat-in-hand and asking for help. Be respectful of their audience and their time.
And when you do mess up, say you’re sorry and mean it. BrandComm has sent the Bloggess an email apology and apologized on their Facebook page, but the offensive VP (Jose) continues to be glib and use non-apologies on his Twitter feed.
All PR firms who reach out to bloggers need to have a training with all their employees using this instance as the prime case study. (Need a trainer?)
And always remember, reply-all is the most dangerous thing on your computer.
Update: This is not the first time that Jose has ticked off a high-profile blogger.