Tag Archives: american airlines

autopilot

Posted on November 29, 2011 by Chris Houchens

According to the press release from American Airlines, their customers should see “no change in service” related to their bankruptcy filing today. That’s a shame. Might be a good time to start delivering better service so they don’t have to … Continue reading →

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and the dominoes started to fall

Posted on June 12, 2008 by Chris Houchens

I called it. Today’s announcement — United is following American’s lead. Of course, when your industry is hated and someone else has already taken the brunt of the PR backlash — decisions like these are pretty easy. Way to step … Continue reading →

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give me 6 months

Posted on May 26, 2008 by Chris Houchens

I don’t mean to keep hatin’ on ‘em, but it’s just such easy pickings. From AdAge, about blog coverage of American’s $15 bag PR fiasco, Mr. Flanagan, who felt media coverage of the announcement and on some blogs was very … Continue reading →

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eliminating the last olive

Posted on May 21, 2008 by Chris Houchens

There’s been some minor buzz about the customer service atrocity of hidden fees. But as with most things in our society, it’s quickly forgotten with the next thing that snaps the masses’ head another direction. There’s hidden fee news today … Continue reading →

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come check my wiring harness

Posted on April 10, 2008 by Chris Houchens

I’m a Southwest person. If they don’t go where I’m going, I’m a US Airways person. With US Airways alliances, sometimes they stick me on a United flight. I haven’t flown on American in about 10 years — until a … Continue reading →

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