According to the press release from American Airlines, their customers should see “no change in service” related to their bankruptcy filing today. That’s a shame. Might be a good time to start delivering better service so they don’t have to…
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Chris Houchens
Marketing Speaker + Marketing Author
Blog Archives
autopilot
and the dominoes started to fall
I called it. Today’s announcement — United is following American’s lead. Of course, when your industry is hated and someone else has already taken the brunt of the PR backlash — decisions like these are pretty easy. Way to step…
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give me 6 months
I don’t mean to keep hatin’ on ‘em, but it’s just such easy pickings. From AdAge, about blog coverage of American’s $15 bag PR fiasco, Mr. Flanagan, who felt media coverage of the announcement and on some blogs was very…
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eliminating the last olive
There’s been some minor buzz about the customer service atrocity of hidden fees. But as with most things in our society, it’s quickly forgotten with the next thing that snaps the masses’ head another direction. There’s hidden fee news today…
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come check my wiring harness
I’m a Southwest person. If they don’t go where I’m going, I’m a US Airways person. With US Airways alliances, sometimes they stick me on a United flight. I haven’t flown on American in about 10 years — until a…
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