the popcorn button

Nearly every microwave you see has a “popcorn button”.

Nearly every package of microwave popcorn has a warning, “DO NOT USE THE POPCORN BUTTON”.

It’s an impasse.

popcorn buttonThe microwave has a sensor that monitors the moisture and other factors inside the microwave to tell it to shutdown when it senses that the popcorn is done. Meanwhile, the popcorn manufacturers don’t want you to rely on that automation and want you to use your own ears to monitor when the popping slows.

It seems both parties are trying to give you a decent serving of popcorn. (Actually if you want good popcorn, you use something like this.)

I’m sure both parties think they’re serving their customer. In reality, they are each looking out for their own interests and seeing the process from their own worldview. In the process, they’re confusing the real end user of both products.

Seth Godin had a great insight in Purple Cow about an innovation in paint cans from Dutch Boy … “People don’t buy paint, they buy painted walls.

And in this case, people don’t buy popcorn bags and microwaves. They buy corn that has been popped.

Are you looking at your business from your own perspective? Are you battling with an external force that has influence on the final marketing outcome? Instead of an impasse that the end user finds confusing or ridiculous, why not change something? Stalemates get stale.

Chris Houchens is a marketing raconteur & writer. Connect with him on Twitter or Facebook.

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